About GetProcessRX
Better businesses start with better processes.
Ask most owners how their business works, and they can tell you what it's supposed to do. Ask them how the work actually gets done, day to day, hand to hand, and the answer gets fuzzy fast.
That's not a failure. It's just what happens when a business grows.
A workflow that made sense with three employees starts to strain at twelve. A simple handoff turns into five emails, two spreadsheets, and a phone call to follow up. Important information lives in one person's head. People invent workarounds. Customers wait a little longer. And the owner slowly becomes the answer to every question nobody else can solve.
The business keeps moving, so nobody stops to look under the hood.
That's where we come in
We help businesses find the friction hiding inside their operations.
GetProcessRX provides focused business process diagnostics. The idea is simple: understand how work is really getting done before you try to change it. We look past how a process is supposed to work and study what actually happens on a Tuesday afternoon when someone's out sick and the system hiccups.
Map
Document the current workflow, owners, systems, and handoffs as they really are.
Diagnose
Isolate high-impact friction points and estimate what each one is costing you.
The goal isn't to make your business more complicated. It's to make the complicated parts easier to see.
Here's the kind of thing we find
- Steps that got added years ago and never got removed
- Bottlenecks and delays nobody can quite explain
- Handoffs that drop work between people or systems
- The same errors, over and over, quietly costing you
- Manual workarounds holding the whole thing together
- Work that can't move unless the owner touches it
- Processes that live in memory instead of anywhere you can point to
- Technology gaps, and places where automation would actually help
- Revenue slipping out through cracks you didn't know were there
The GetProcessRX approach
We think process improvement should start by understanding the process before prescribing the fix.
Sounds obvious. But look around. Businesses are being told to automate, digitize, outsource, and add AI, often before anyone has stopped to ask the one question that matters most:
Is the process underneath any good?
Automate a broken process and you get a faster broken process. So we start with discovery instead. We map how the work flows today, find where it snags, estimate what that's costing you, and rank the fixes most likely to move the needle.
You walk away with a clear answer to three questions:
What's actually happening?
What is it costing us?
What should we fix first?
Built for action, not consulting theater
You don't need a six-month transformation project to learn why invoicing takes too long.
You don't need a hundred slides to discover why every customer problem eventually lands on the owner's desk. And you almost certainly don't need another software platform before you understand the process that software is supposed to fix.
We were built around a simpler order of operations:
Diagnose first.
Improve second.
Automate third.
No jargon for its own sake. No recommendations disconnected from how your business really runs. No technology hunting for a problem to justify itself.
Meet the Founder
Troy Green
Founder & Business Process Consultant
Troy started GetProcessRX after more than 20 years spent inside business process analysis, systems implementation, project and program management, operational improvement, requirements analysis, and organizational change.
Across all of it, one pattern kept showing up. When something wasn't working, organizations tended to reach for something new before understanding what was already there. A new system. A new hire. Another spreadsheet. Another meeting. Another automation. Now, another AI tool.
Sometimes those things help. But when the process underneath is unclear or poorly designed, the new solution just becomes one more layer sitting on top of the same problem.
GetProcessRX exists to move process discovery back to the front of the conversation.
Before "What should we automate?" — we ask how the process should actually work. Before "What software do we need?" — we ask where the friction is. And before deciding a person is the problem, we ask what the process is quietly requiring that person to do.
Who We Help
We're built for growing businesses where operations have gotten more complicated than they used to be.
You might be a good fit if:
- Too much of what matters lives in one person's head
- People keep asking the owner what to do next
- The same mistakes keep coming back
- Work goes missing during handoffs
- Customers wait because something internal is slow
- Your team runs on email, spreadsheets, texts, and sticky notes
- Processes exist, but nobody's written them down
- Your SOPs are outdated, or everyone quietly ignores them
- You're thinking about automation or AI but don't know where to start
- You can feel something's inefficient but can't name the cause
You don't need to know exactly what's wrong. Finding that out is the whole point.
Our Philosophy
Principles that keep the work honest.
See the process before you change it.
You can't meaningfully improve what you don't understand.
Fix before you automate.
Technology should strengthen a good process, not hide a bad one.
Follow the handoffs.
Most operational problems live where work, information, or responsibility moves from one person or system to the next.
Quantify the friction.
Whenever we can, we tie a process problem to something real: time, cost, capacity, customer experience, revenue.
Make the next step obvious.
A good diagnostic doesn't leave you with more questions. It tells you what deserves your attention first.
Your business may not need a transformation. It may just need a diagnosis.
Sometimes a single broken process creates problems that show up everywhere else, and you spend months treating symptoms in five different departments without ever finding the source.
So before you add another person, another platform, another automation, another layer, find out what your process is actually doing.
Find the friction. Understand the impact. Fix what matters first.