August 26, 20261 min
What a 60-Minute Process Diagnostic Actually Uncovers
A structured hour on one process produces more usable evidence than a month of general observation. Here is the method and what you walk away with.
Process diagnostic · one session
Every business has one process quietly bleeding time and money.
In one 60-minute session, I map your workflow end to end and hand you the single fix with the highest return — not a list of 20 things you'll never do.
Ten questions, about two minutes, no login. You get a health band and an estimated annual friction cost for one process.
Already sold? Reserve a diagnostic →
If the diagnostic surfaces nothing worth fixing, you don't pay.
60 minworking session4-pagefindings report1 prioritized fix— not a to-do dumpOwner-led· read in 15 minutes
The method
ProcessFrictionImpactPriority
The same four steps every time, so the answer is a decision — not an opinion.
01
Map the process
Trigger to outcome, step by step. I document how the work actually runs — not how it's supposed to.
where it lives
02
Locate the friction
Delay, rework, manual work, unclear ownership. I find exactly where the process loses time and money.
where it leaks
03
Translate to impact
Friction becomes numbers — hours, cost, customer experience — as disciplined estimates you can trust.
what it costs
04
Name the priority
One recommendation: the single change with the highest return against your constraints.
what to fix first
What you get
A 4-page findings report. No filler.
Written after the session, in plain language, sized to be read in fifteen minutes.
Current-state process map
Trigger, steps, handoffs, and outcome — the whole flow on one page.
Risk & gap snapshot
Where the process is undocumented, person-dependent, or unmeasured — each gap named, with the single-point-of-failure questions behind it.
Estimated annual impact
Rework labor, owner time tied up, and revenue exposure — totalled as estimated operational exposure per year.
The priority recommendation
What to fix first, rated by impact and effort, and the sequence after it.
90-day roadmap
A phased 0–30, 30–60, 60–90 day path, with the metrics worth tracking as you go.
Start with the free scorecard.
Two minutes of self-scan tells you the band your process is in and what the friction is worth per year. If that number is worth acting on, the diagnostic is the next step.
Sample report · 4 pagesPage 1 of 4
Current-state process map
Illustrative sample. Figures shown are example estimates, not a forecast.
After you reserve
Five steps, start to delivered.
1
Reserve
Check out securely. A receipt and prep link arrive by email within minutes.
2
Prep
A short questionnaire — about 10 minutes — captures your process and constraints.
3
Schedule
Pick a session time that suits you. Bring whoever knows the process best.
4
Session
One 60-minute working session. We map it together, live.
5
Delivered
Your 4-page report and priority recommendation land in your inbox.
Who it's for
Built for the process that frustrates you every week.
One recurring process, examined properly. Not a company-wide transformation.
A strong fit if you have
- Onboarding, quoting, scheduling, invoicing, or fulfillment
- A handoff-heavy process where things go quietly wrong
- The same follow-ups and duplicate entry every week
Not the right fit if you want
- A full software build done for you
- A long list of every possible improvement
- Ongoing retainer consulting rather than one clear answer
Insights
Notes on process friction
August 18, 20261 min
Friction Is a Signal, Not a Complaint
Delays, duplicate entry, and constant follow-up are not personality problems. They are diagnostic evidence pointing at a specific structural fault.
August 8, 20261 min
The Hidden Cost of a Process Nobody Owns
When no single person owns a process end to end, the cost does not disappear — it moves into rework, chasing, and quiet delay that never appears on a P&L.
FAQ
Questions, answered plainly.
What exactly do I receive?+
A four-page findings document: your current-state process map, the friction inventory, estimated operational exposure, and the prioritized recommendation of what to fix first. It's yours to keep and act on.
How much of my time does this take?+
A short 10-minute prep questionnaire, then one 60-minute session. The analysis and report are produced afterward — no further demand on your team.
Which process should I bring?+
The one that generates the most repeated frustration. Onboarding, quoting, scheduling, invoicing, and handoff-heavy work are the usual culprits. If you're unsure, the free scorecard will help you narrow it.
What if the diagnostic finds nothing worth fixing?+
Then you don't pay. Every diagnostic is built to surface at least one prioritized, actionable fix. If it doesn't, that's on me.
What does the diagnostic cost?+
The diagnostic is $497. That is $500 off the standard $997 engagement — a rate I offer to people in my LinkedIn network, for the same session and the same four-page report. You pay at checkout, and if the diagnostic surfaces nothing worth fixing, you don't pay at all. The scorecard on this site is free and requires no purchase.
Are the financial figures guaranteed?+
No. Every figure is an estimated operational exposure — a disciplined number built from your volume and time inputs, treated with suspicion, not a claim of proven lost revenue.
Is this a sales pitch in disguise?+
The session is the work you paid for — examining the process and producing the findings. If the diagnostic reveals a larger problem I can help with, I'll say so, and you decide separately. No pressure either way.
One process · one session · one clear priority
Find the fix that pays for itself.
Sixty minutes and a four-page report between you and the one process that's been quietly costing you all year.
The scorecard is free and takes about two minutes. No fix found on the diagnostic, no charge.